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Terms and Service
Reservations
Straight Arrow Transportation is professionally staffed around the clock, seven days a week, 24 hours a day. For your convenience, advance reservations of
24 hours or more can also be made and confirmed by telephone (617) 325-3400 or (617) 782-2242, email sat2@mail.com or online,
www.straightarrowtransportation.com.
We are based in Massachusetts and will transport anywhere in the New England area. Our preferred reservationists can arrange: * Customized tour
packages * Nights out on the town & Preferred treatment for special events.
Sedans
Straight Arrow Transportation executive sedans are customized for comfort and productivity. All vehicles provide air conditioning, leather seats, AM/FM
stereo cassette sound systems, CD players, reading lights and mobile phone communication with our company headquarters. Our uniformed chauffeurs are trained in
safe driving, route planning and proper etiquette.
Special Services
Straight Arrow Transportation is pleased to provide many special services to our customers upon request. This includes, hot or cold beverages, doughnuts
and/or assorted pastries, and daily newspapers. We can also greet your guest with a gift or flowers. *There is an additional $15.00 fee for these
services*
Luggage Handling
* Infant car seats (passenger must provide their own car seat). - No charge.
* There is a $15.00 additional fee for extra luggage resulting in luggage transport by bungee cord fixation, or being placed in the
front passenger seat of the vehicle.
Fees and Conditions
Minimum Charge
There is a $53.00 minimum charge for all pickups and drop offs. All pick ups, are subject to a 15% gas surcharge. (Prices are subject to change
without notice)
Payment
All clients, when making reservations, must have a Straight Arrow Transportation account or a valid credit card in order access our array of preferred services.
Hourly Rates
Sedans: Our luxury sedans are available by the job or by the hour, for a two hour minimum at $48.00 per hour. Rates are based on maximum of three passengers
being transported per sedan requested. Additional individuals to be accommodated in one of our vehicles must be assessed a $10.00 occupancy charge (families
excluded).
Limousines, Vans & SUV;s: Six, eight and ten passenger limousines and 15 passenger vans are also available. $105.00 per hour (3hr min. & 20% gratuity) for
limousine service. $95.00 per hour (2hr min. & 20% gratuity) for passenger van service. $85.00 per hour (2hr min. & 20% gratuity) for SUV service. When
scheduling, a 50% non-refundable deposit is required. Please note, a 48-72 hr advance notice is also required for limousines and 24-48 hr notice for vans & SUV's.
Dedicated service
Extra Stops
Extra stops on route will be subject to a $10.00-$15.00 charge per stop of 10 minutes in duration or less. Longer stops are subject to applicable waiting time cost
assessment beyond the initial 10 minutes.
Tolls
Customers are responsible for paying all tolls. All rates are exclusive of any additional charges. Tolls are not included in prices, round trip tolls added where
applicable.
Holidays
The following holidays have an additional $25.00 fee on the day of the holiday and the day before:
* Thanksgiving * Christmas * New Years * Labor Day * Independence Day * Memorial Day.
Waiting Time
* Waiting time is charged at $4.00 per five minute interval. Dedicated sedan service on multiple stops in Boston, MA area, is billed with a two hour minimum at
$48.00/hour. Any fraction of an hour will be billed at a one-half hour rate.
* Straight Arrow Transportation will wait for twenty minutes after the scheduled pick-up time, of which the first five minutes are free. Unless additional waiting
time is authorized by our headquarters, the sedan will depart and the "no show" charge will be applied to the client's account, including a fifteen minute minimum
charge, at the end of the applicable waiting period. Customers are requested to inform Straight Arrow Transportation of any expected changes as early as
possible.
* Logan Airport pick-ups: After the flight lands, the passenger has 20 minutes (domestic) or 40 minutes (international) in waiting time at no
charge. An additional $20.00/hour fee will be charged should flight time be delayed by more than 1 hour. The applicable period begins from
the first announced delay time by the airline. After a two hour delay from initial pick-up time, you must contact Straight Arrow Transportation
headquarters in order to reschedule your pick-up, unless it is an authorized "Dedicated Service."
* Dedicated Service: Dedicated service for Logan Airport pick-ups is based on $25.00/hr. from scheduled pick-up time until actual arrival. Meet
and Greet service is also available at a rate of $85.00 at the gate or baggage claim. Midnight service fee for Logan Airport pick-ups after
12AM-4:59AM is an additional $25.00.
Cancellations
All cancellations for in town reservations must be made two hours in advance. For out of town reservations, a three hour notice is required. For
multiple trips and/or vehicles, van, suv and limousine reservations, a 24hr advance notice is required. A charge equal to the proposed trip cost
plus 20 percent service fee will apply for improper cancellations and any incurred waiting time in case of a "no show." However, any
cancellations made less than two hours (or time specified, depending on the vehicle and/or trip(s) scheduled) before the scheduled pick-up time
will be subject to a fee equal to the proposed trip cost plus 20% service fee. A "no show" fee equal to the proposed trip cost including
applicable waiting time plus a 20% service fee is billed when the passenger fails to show at the designated location. If the customer cannot
locate the sedan, he/she should call our office at (617) 325-3400 or (617) 782-2242 before seeking alternate transportation, to avoid a "no
show" charge.
Weather
During declared snow storms or other severe weather conditions/emergencies, an additional $55.00 will be charged to the account for all services.
Miscellaneous
1. An additional 15% gas surcharge will be added to all trips.
2. Multiple trip, limousine, suv and van reservations require a 50% non-refundable deposit.
Reservations
Straight Arrow Transportation is professionally staffed around the clock, seven days a week, 24 hours a day. For your convenience, advance reservations of
24 hours or more can also be made and confirmed by telephone (617) 325-3400 or (617) 782-2242, email sat2@mail.com or online,
www.straightarrowtransportation.com.
We are based in Massachusetts and will transport anywhere in the New England area. Our preferred reservationists can arrange: * Customized tour
packages * Nights out on the town & Preferred treatment for special events.
Sedans
Straight Arrow Transportation executive sedans are customized for comfort and productivity. All vehicles provide air conditioning, leather seats, AM/FM
stereo cassette sound systems, CD players, reading lights and mobile phone communication with our company headquarters. Our uniformed chauffeurs are trained in
safe driving, route planning and proper etiquette.
Special Services
Straight Arrow Transportation is pleased to provide many special services to our customers upon request. This includes, hot or cold beverages, doughnuts
and/or assorted pastries, and daily newspapers. We can also greet your guest with a gift or flowers. *There is an additional $15.00 fee for these
services*
Luggage Handling
* Infant car seats (passenger must provide their own car seat). - No charge.
* There is a $15.00 additional fee for extra luggage resulting in luggage transport by bungee cord fixation, or being placed in the
front passenger seat of the vehicle.
Fees and Conditions
Minimum Charge
There is a $53.00 minimum charge for all pickups and drop offs. All pick ups, are subject to a 15% gas surcharge. (Prices are subject to change
without notice)
Payment
All clients, when making reservations, must have a Straight Arrow Transportation account or a valid credit card in order access our array of preferred services.
Hourly Rates
Sedans: Our luxury sedans are available by the job or by the hour, for a two hour minimum at $48.00 per hour. Rates are based on maximum of three passengers
being transported per sedan requested. Additional individuals to be accommodated in one of our vehicles must be assessed a $10.00 occupancy charge (families
excluded).
Limousines, Vans & SUV;s: Six, eight and ten passenger limousines and 15 passenger vans are also available. $105.00 per hour (3hr min. & 20% gratuity) for
limousine service. $95.00 per hour (2hr min. & 20% gratuity) for passenger van service. $85.00 per hour (2hr min. & 20% gratuity) for SUV service. When
scheduling, a 50% non-refundable deposit is required. Please note, a 48-72 hr advance notice is also required for limousines and 24-48 hr notice for vans & SUV's.
Dedicated service
Extra Stops
Extra stops on route will be subject to a $10.00-$15.00 charge per stop of 10 minutes in duration or less. Longer stops are subject to applicable waiting time cost
assessment beyond the initial 10 minutes.
Tolls
Customers are responsible for paying all tolls. All rates are exclusive of any additional charges. Tolls are not included in prices, round trip tolls added where
applicable.
Holidays
The following holidays have an additional $25.00 fee on the day of the holiday and the day before:
* Thanksgiving * Christmas * New Years * Labor Day * Independence Day * Memorial Day.
Waiting Time
* Waiting time is charged at $4.00 per five minute interval. Dedicated sedan service on multiple stops in Boston, MA area, is billed with a two hour minimum at
$48.00/hour. Any fraction of an hour will be billed at a one-half hour rate.
* Straight Arrow Transportation will wait for twenty minutes after the scheduled pick-up time, of which the first five minutes are free. Unless additional waiting
time is authorized by our headquarters, the sedan will depart and the "no show" charge will be applied to the client's account, including a fifteen minute minimum
charge, at the end of the applicable waiting period. Customers are requested to inform Straight Arrow Transportation of any expected changes as early as
possible.
* Logan Airport pick-ups: After the flight lands, the passenger has 20 minutes (domestic) or 40 minutes (international) in waiting time at no
charge. An additional $20.00/hour fee will be charged should flight time be delayed by more than 1 hour. The applicable period begins from
the first announced delay time by the airline. After a two hour delay from initial pick-up time, you must contact Straight Arrow Transportation
headquarters in order to reschedule your pick-up, unless it is an authorized "Dedicated Service."
* Dedicated Service: Dedicated service for Logan Airport pick-ups is based on $25.00/hr. from scheduled pick-up time until actual arrival. Meet
and Greet service is also available at a rate of $85.00 at the gate or baggage claim. Midnight service fee for Logan Airport pick-ups after
12AM-4:59AM is an additional $25.00.
Cancellations
All cancellations for in town reservations must be made two hours in advance. For out of town reservations, a three hour notice is required. For
multiple trips and/or vehicles, van, suv and limousine reservations, a 24hr advance notice is required. A charge equal to the proposed trip cost
plus 20 percent service fee will apply for improper cancellations and any incurred waiting time in case of a "no show." However, any
cancellations made less than two hours (or time specified, depending on the vehicle and/or trip(s) scheduled) before the scheduled pick-up time
will be subject to a fee equal to the proposed trip cost plus 20% service fee. A "no show" fee equal to the proposed trip cost including
applicable waiting time plus a 20% service fee is billed when the passenger fails to show at the designated location. If the customer cannot
locate the sedan, he/she should call our office at (617) 325-3400 or (617) 782-2242 before seeking alternate transportation, to avoid a "no
show" charge.
Weather
During declared snow storms or other severe weather conditions/emergencies, an additional $55.00 will be charged to the account for all services.
Miscellaneous
1. An additional 15% gas surcharge will be added to all trips.
2. Multiple trip, limousine, suv and van reservations require a 50% non-refundable deposit.
Straight Arrow
Transportation
Terms & Service
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| Ph 617-325-3400 or 617-782-2242 |
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